Help & support
Do you have questions regarding ordering or buying in the LIQUI MOLY teamshop?
In the following help section you will receive answers to your most important questions quickly and simply. If you should still have questions, this is not a problem. Our employees will be happy to help you by telephone or e-mail.
Our hotline is open from Monday to Friday between 9:30am and 5pm on the following number: +49 (0) 7971 / 977 331 4.
What exactly happens after ordering?
After ordering you immediately receive an order confirmation via e-mail. The package is then shipped either immediately after receipt of payment or on the next working day, depending on the order. Expect a longer processing period if there are customisations such as flocking.
What have I not received an order confirmation?
If you do not receive a confirmation by e-mail immediately after ordering, then you may have entered an incorrect e-mail address. In this case, please contact our Order Support in order to confirm whether or not your order has been received by us.
Will I receive an invoice?
Yes. An invoice will be included with your package and will also be sent to you as a PDF file via e-mail. For download orders, you will receive an invoice as a PDF file via e-mail.
Can I return goods if I am dissatisfied?
You can return the goods to us up to a month after receipt, if they have not been worn. We can either return your money immediately or exchange the items against others, whichever you prefer. Goods which were made according to customer specifications (refined/flocked) or specifically tailored to personal requirements or which are not suited to being returned due to their configuration are exempt from return.
What flocking opportunities are there?
Flocking takes place using high-quality flex and flock film transfers: the motif film is pressed onto the textile using a hot press. This printing process is available as both a flock and flex print: both offer a very long service life and high wear comfort. The flock print feels like velvet, the slightly shiny flex print feels smooth.
How do I make my details available?
In order to individual flock your kit, you have to make the print data of your logo, badge etc. available to us. This takes place during the ordering process or with your customer account via upload. Ensure that the quality of the data made available is sufficient. We recommend making vector data (eps, ai, pdf) available for an optimum flocking result, or at least high-resolution JPEG data. Should the data have to be graphically revised, then a one-off processing charge of €30 will be made. For logo or badge flocking of more than 50 identical items, it makes sense to have transfers made to minimise the costs. For this, please contact our hotline at +49 7971 / 9773314 or send an e-mail to firstname.lastname@example.org.
How secure is shopping using the online shop? Are my details secure?
Of course, your details will be treated as confidential and encrypted by the security server software SSL (Secure Socket Layer). The encrypted information on your order, your name, your address, your credit card or your bank details cannot be read by outsiders. Credit card payments are also additionally secured by the '3D Secure process'.